I ordered a Sigma 70-200mm f/2.8 DG DN OS Sports Lens (Sony E mount) from BuyDirectNY during their Father’s Day sale for about $1,095 (including tax and shipping). The product listing had detailed specs, stock images, and the normal product name and number — nowhere did it indicate the lens was used, refurbished, or open-box. It appeared to be a brand-new product listing, which I have screenshots of for proof.
When the shipment arrived, I received a completely different lens — a used Sony 70-200mm f/4 G lens, not the Sigma I ordered.
When I called BuyDirectNY, the representative was extremely rude. He tried to convince me to keep the incorrect lens or use it temporarily, even though I told him clearly I wanted what I ordered. He refused to give me clear information on the refund process (such as how many business days it would take to get my money back) and instead kept pushing for an exchange, but then admitted they had no stock of the Sigma lens I had purchased.
During the call, he also revealed that the Sigma lens I ordered was actually used — despite their website not mentioning this anywhere. When I pointed out the missing disclosure, he responded: “Well, it didn’t say new either.” That’s completely unacceptable and shows a lack of integrity, especially since New York law requires sellers to clearly state when items are used or refurbished.
He then argued that “no one would sell a new lens for $1,000,” but their own site was literally listing it at that price.
Thankfully, I documented everything, filed a claim with my bank and returned the incorrect lens they sent me.
I do not recommend BuyDirectNY. Their deceptive listings, refusal to take responsibility, and poor customer service make this retailer untrustworthy. Save yourself the stress and shop elsewhere.