FAQs

International rates vary by destination. We offer optional insurance at checkout for added protection. 

3. How are orders processed and verified? 

We process orders in 1–3 business days, excluding weekends and holidays. 
– All orders require validation: we send an email requesting phone confirmation to verify your name, address, and purchase details. 
– Call 888-282-1350 (US toll-free) or 516-665-2963 to confirm. 
– Orders not verified may be delayed; we may attempt to call you. This step is mandatory for security and accuracy. 

4. Can I edit or cancel my order? 

Yes, but only if: 
– The order hasn't been processed or shipped. 
– You verify changes via phone at 888-282-1350 or 516-665-2963. 
Emails or WhatsApp requests alone won't be honored. Pre-order or special-order cancellations incur a 15% fee. 

5. What is your return and refund policy? 

– 15-day returns on unused items in original packaging (RMA required). 
– Customer pays return shipping unless it's our error. 
– 15% restocking fee plus non-refundable original shipping fee. 
– No returns on special/pre-order or certain software items. 
– Bundles must be returned together; software/OEM is final sale. 

6. How do I initiate a return? 

7. What about warranty and damaged items? 

All products carry the manufacturer’s warranty. 
Physical damage caused by misuse voids warranty—return shipping will be your responsibility. 
For DOA or defective items, contact us ASAP for stress-free resolution. 

8. How secure are payments and personal information? 

Our site is encrypted using Starfield Technologies Secure SSL. 
We accept major cards, and several alternative payment methods. 
Your data is never shared or sold—we strictly follow our Privacy Policy. 

9. What’s your cancellation policy? 

To cancel, call us before processing/shipment. Phone confirmation is required; email or WhatsApp won’t suffice. 
Refunds take 7–10 business days post-cancellation. Preorder/specialorder cancellations incur a 15% fee.