BenQ MX528E 3300-Lumen XGA DLP Projector

I ordered an Epson projector from these people. Due to the high value on it (almost $26,000) they requested that I pay by ACH instead of credit card. I paid them and they received the funds on April 29, 2024. I was told it would be about two weeks before I received the item. After months of excuses, a tracking number that only showed "label created" for weeks and weeks, many emails and phone calls of getting the runaround I FINALLY received a package from them on July 31, 2024. The package was very beat up. The projector they sent me had obviously been opened and returned before and it wasn't even the correct model number!! I insisted that they take it back and give me a FULL REFUND. They did take it back but I'm still trying to get my money back. They don't respond to emails and on the rare occasion that I can get someone on the phone I'm told to just use email and it will get handled. I feel like I'm being scammed out of my money. I wouldn't recommend anyone to do business with these people. I've been treated absolutely AWFUL from the get go. My next stop to complain is the BBB. I also plan to leave reviews like this one all over the web...anyplace I can find. Update 11/14/2024 - I'm writing in response to the "Owner's Response" that took two months to show up here. I have made it perfectly clear on several occasions beginning back on August 8th this year that I want a REFUND rather than a replacement. I stated that in THIS review above and yet I am still waiting. I would also point out that the UPS tracking number given in the owner's response was for a replacement they insisted on sending even though I emailed IMMEDIATELY after I received an email notifying me of the pending shipment. I informed them that I would REJECT the shipment on arrival and they should NOT send. The owner's response neglects to mention the first tracking number that I was given back June 6th that indicated "LABEL CREATED" for WEEKS which tells me it was a ploy to placate me as no package was delivered until July 30th. That package was in horrible condition, was the wrong model number and had obviously been previously returned to them. I going to put it in writing here ONE MORE TIME. I WANT A FULL REFUND, NOT A REPLACEMENT, A FULL REFUND. Otherwise I will see you in court. Additionally I have been advised to report this case to the Federal Trade Commission for online fraud at www.reportfraud.ftc.gov and the FBI's Internet Crime Site at www.ic3.gov Unless A FULL REFUND is processed within the next few days I will follow up on that advice. Update May 16th, 2025 - To date this issue has still not been resolved. These guys completely ignored demand letters sent by my attorney. They did make an offer prior to that that I found to be unacceptable because, rather than a refund, they offered only a partial refund and wanted me to wait several months to get it. If I had accepted their "partial refund" they would have still made money on a deal that they bungled from the very beginning. And I want to clarify that they were HORRIBLE at "keeping me informed via phone calls and emails" like they claim. Attempts to contact them were always difficult and the responses I did get were totally unacceptable. Apparently their idea of "customer service" is to duck and dodge all responsibility and then completely ignore me except for the lame response made to my review. I'm still out $25,801.36 from these scam artists. I wouldn't advise my worst enemy to buy anything from them.