Contact Us
Contact BuyDirect & Save
Questions about a product, an order, shipping, or returns? Our support team assists government, education, business, and worldwide buyers — Monday through Sunday. Reach us by your preferred method below.
Toll-Free
NYC Local / Intl
Response Time
24–48 hrs
Before you contact us
A few things that may answer your question faster
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Order lookup
Check your order status using the tracking link in your confirmation email.
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FAQs
Many common questions about shipping, payment, and warranties are answered here.
Visit FAQs →↩️
Returns & refunds
Review return eligibility, refunds, and cancellations in our company policy.
View policy →⏱️
Response times
Expect a reply within 24–48 hours. Holidays or busy seasons may add a slight delay.
Contact methods
Pick whichever is easiest — we monitor all of them
info@buydirectny.com — general inquiries
Please include your order number or registered email address so we can help faster.
Fax
+1 (516) 255-6903
For purchase orders & documents
Hours & returns
Support hours
Sales: 8:00 AM – 8:00 PM ET, daily
Customer Service: 10:00 AM – 7:00 PM ET, Mon–Fri
Saturday & Sunday: email support only
Returns / RMA address
NJA RETURNS #529
514 Hempstead Turnpike #529
West Hempstead, NY 11552
Please request an RMA before shipping any return.
BBB A+ Rating
Better Business Bureau accredited
Authorized Reseller
Major brands, full warranty
Worldwide DDP Export
Duties prepaid, insured
U.S. support 8 AM – 8 PM ET
Buying for a government agency, school, or business?
Our procurement desk handles RFQs, purchase orders, NET-30 terms, and worldwide delivery. Send us your requirements and we'll respond within 24 business hours.
