Contact Us
Contact Us
Need Help? We’re Here for You
Have questions about our products, shipping, returns, or need help with an order? Our friendly support team is here to assist. Just reach out via your preferred method below.
Before You Contact Us
• Order Lookup: Check your order status via the tracking link in your confirmation email.
• FAQs: Visit our FAQs page—many common questions are answered there already.
• Returns, Refunds & Cancellations: See our Returns & Refund Policy for details and eligibility.
• Response Times: Expect a response within 24–48 hours (holidays or busy seasons may cause slight delays).
Contact Methods
|
Method |
Details |
|
Phone |
Toll-Free: +1 (888) 282-1350 |
|
|
+1 (516) 246-4108 |
|
Fax |
+1 (516) 255-6903 |
|
|
info@buydirectny.com — include your order number or registered email address |
|
|
3480B Hampton Rd, Oceanside, NY 11572, USA |
Support Hours
Sales & Customer Service Support:
Mon–Sun, 9:00 AM – 12:00 Midnight EST (6:00 AM – 9:00 PM PST)
