FAQs
1. What is your handling time?
All orders are processed within 1 to 2 business days, excluding weekends and holidays.
3. What shipping methods do you offer?
We offer various shipping methods:
| Shipping Method | Estimated Delivery Time |
| UPS Ground | 5–7 business days |
| UPS 3 Day Select | 3 business days |
| UPS 3 Day Express Saver | 3–4 business days |
| UPS 2nd Day Air | Within 2 business days |
| UPS Next Day Air Saver | Within 1 business day |
| USPS (Ground / Priority) | 2–7 business days |
4. Do you ship to all U.S. territories?
We proudly ship to all U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, and others, via UPS and USPS.
5. What is your return policy?
We accept returns within 15 business days of delivery. Items must be unused and in their original packaging. Please contact us at info@buydirectny.com to initiate a return.
6. How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed within 15 business days to your original payment method.
7. How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
8. What if an item is missing or damaged in my order?
If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at info@buydirectny.com. We’ll work with you to resolve the issue.
