Skip to content

Company Policy

BuyDirect & Save (www.buydirectny.com) - Updated Terms & Conditions:

1. General Information 

  • Payment Methods: Visa, MasterCard, Discover, Amex, PayPal, BuyDirect Gift Card, Wire Transfer, Zelle, CashApp, Venmo, Cash Pickup, Cashier’s Checks/Money Orders (subject to bank clearance), COD (deposit required), and pre-approved Purchase Orders. 

  • Locations: Retail stores in Long Island and NYC (66 W Broadway) and online at buydirectny.com. 

2. Shipping & Tax 

Shipping Options & Estimated Delivery: 

Service 

Delivery Time 

Cost 

Economy 

15–28 business days 

$20 flat rate 

Ground 

7–10 business days 

At checkout 

Standard 

3–5 business days 

At checkout 

2Day Business Air 

2 business days 

At checkout 

Next Day Air Saver 

Next business day 

At checkout 

Saturday Delivery 

Saturday (as selected) 

At checkout 

  • Processing Time: 24–72 hours (excluding weekends/holidays); may extend for verbal verification. 

  • Drop-Ship Guarantee: Due to aggressive pricing, most items are drop-shipped, but we guarantee delivery within the estimated timeframe. 

  • Sales Tax: NY orders incur 8.875% tax on the total invoice, including shipping and handling. 

3. Order Verification & Fraud Protection 

  • After an order is placed, we will send a verification email requesting the customer to call us at 888-282-1350 (U.S.) or 516-665-2963 (local/international) to confirm: 

  1. Customer name and delivery address 

  1. Items ordered 

  1. Shipping destination 

  1. That the customer personally placed the order 

  • If the customer does not call in, we may contact them by phone to prompt verification. 

  • Unverified orders will be delayed until the confirmation call is completed. 

  • This process is designed to reduce fraud, protect customers, and ensure order accuracy. 

4. Order Changes & Cancellations 

Order Changes: 

  • Must call us at 888-2821350 or 516-665-2963 before processing. 

  • Email, WhatsApp, or website requests are only valid if followed up by a phone call. 

Cancellations: 

  • Allowed only before processing/shipment, exclusively via phone call. 

  • Drop-shipped orders are usually not eligible for cancellation once processing begins. 

  • Refunds processed within 7–10 business days. 

  • WhatsApp/email cancellation requests are invalid unless followed by a call. 

  • Pre-order/Special-order cancellations incur a 15% fee. 

5. Returns & Restocking 

  • RMA Required: Call 888-282-1350 or 516-665-2963 before returning. 

  • Return Criteria: 

  • Within 15 days of purchase 

  • Unused, in original packaging, with all accessories 

  • Return Shipping: Paid by customer unless due to our error. 

  • Restocking Fee: 15%; original shipping cost is non-refundable. 

  • Restricted Items: 

  • Special/pre-orders: Final sale 

  • Bundles: Must be returned as complete sets 

  • Software/OEM: Final sale 

6. Warranty & Damage 

  • Covered under the manufacturer’s warranty only; no additional support provided. 

  • Customer-inflicted physical damage voids warranty and return shipping is at customer’s expense. 

7. Title & Risk of Loss 

  • Title and risk transfer upon carrier pickup (F.O.B. shipping point). 

  • We retain a purchase-money security interest until full payment is received. 

8. Liability, Governing Law & Privacy 

  • Liability Cap: Limited to item purchase price only. 

  • Governing Law: New York; binding arbitration in NY. 

  • Privacy & Security: Transactions are encrypted; we do not sell customer data. 

  • Policy Updates: Terms subject to change without notice—customers should review before placing orders. 

WhatsApp